As of September 2021, approximately 98% of the meters on our system have been switched out to our new automated meters. We anticipate that the remaining meters will be changed out by the second quarter of 2022. Disruptions in meter manufacturing related to the pandemic has resulted in extremely long delays in receiving meters into our inventory. Although the full implementation of our new meter system has been delayed, the bulk of our meters are now being read remotely. This has allowed us to better serve you by making your billing timelier so that bills are issued closer to the time that the meter was last read. We have been adjusting our billing dates slowly over the last 10-12 months or so in an effort to allow members to slowly adjust to the change.
Columbus Electric personnel is continuing to install new meters at member locations throughout our service area. Please note that CEC personnel will be in vehicles marked with the Columbus Electric logo. They will also wear a company uniform with our logo and their name so they can be clearly identified. On the day that our service personnel visit your home to exchange your meter they will leave a door hanger so that you know that they were there and whether they were able to successfully complete the exchange or if another service call is needed. On the day that your meter is exchanged there will be a brief interruption of power so it may be necessary to reset clocks and other electrical devices. We apologize in advance for any inconvenience.
If you have any questions regarding this process, you can learn more about the meter exchange process and get answers to frequently asked questions here. If after reading through the list you still have questions or concerns please don’t hesitate to contact our office at 1-800-950-2667 or 575-546-8838
At Columbus Electric taking advantage of new technologies is one more way to help us serve you better.